Policy

Shipping & Returns

We ship worldwide. All orders are handled with care and dispatched within 1–3 business days.

Shipping

Order Processing

  • Orders processed within 1–3 business days
  • Processing Monday through Friday
  • Weekend orders begin processing the next business day
  • Orders cannot be modified or cancelled once placed

Carriers & Delivery

  • We ship via DHL, FedEx, and UPS
  • Estimated delivery: up to 15 business days depending on destination
  • Tracking number provided once shipped
  • Signature may be required upon delivery
  • We do not ship to PO boxes or forwarding addresses

Shipping Costs

Rates

  • Free shipping on all orders over $500 USD
  • Shipping cost calculated at checkout for orders under $500
  • Import duties and local taxes are the responsibility of the recipient
  • We recommend checking your country's import regulations before ordering

Packaging

  • Equipment packed in original manufacturer packaging
  • Prints shipped in rigid, acid-free tubes or flat mailers
  • Albums packed in protective boxes

Returns

Leica Equipment

  • Returns within 14 days of delivery
  • Full refund if unopened, with all original packaging and accessories
  • Opened items must be unused - restocking fee of up to 15% may apply
  • Damaged or incomplete items may be refused or subject to a reduced refund
  • Registered, personalised, limited-edition items are non-returnable
  • Refunds to original payment method

Fine Art Prints

  • All prints are produced to order - non-returnable
  • If damaged in transit, contact us within 48 hours of delivery
  • Photographic evidence of damage required
  • Replacement or full refund at no cost to you

Limited Edition Albums

  • Returns within 14 days of delivery
  • Must be unopened and in original condition
  • Return shipping costs are the customer's responsibility
  • Full refund upon receipt and inspection
  • Opened or handled albums may not be accepted

How to Request a Return

Before returning any item, please contact us to obtain return authorisation. Returns sent without prior approval may not be accepted. Once your request is reviewed, we will provide return instructions and a designated return address based on your location.

contact@andbre.com